HOW TO BOOK ONLINE?
If you have read all information about the tour that you are interested in and you want to join us:
1. Click on „Book This Tour” on the tour’s page. A booking form will appear which you have to fill out. Please, check if your email address and phone number are correctly written and click “Book this tour”.
2. If you write the correct e-mail address, then immediately after your booking you will receive an automatic e-mail. If you don’t receive this automatic e-mail it means that you wrote an incorrect e-mail address. In this case, please contact us or rebook!
3. The automatic e-mail will include all your booking information. Please, check it once again – if any data is wrong (tour date, number of people, etc.), please make your booking again.
4. An automatic email that you will receive after your booking is NOT AN ETICKET and it doesn’t confirm your booking validation.
5. In case the tour is canceled for any reason or we don’t have any seats left we will inform you as soon as possible.
6. Any booking can be canceled, moved, or changed 24 hours before the tour. For example: if you have booked a tour that starts on 20.06.2023 at 08:30 you can cancel it until 19.06.2023 at 08:30. The cancellation can be done via email (write CANCELLATION in the title) or by phone!
7. If you booked your tour before arriving in Chania, please make sure your cellphone receives calls because we might need to contact you. If it doesn’t work properly please give us an alternative phone number.
8. Your e-ticket will be sent 1 day before the booked tour until 21:00 –or earlier- as a file attached to our e-mail. On your e-ticket, you will read which is your pickup point and pickup time.
9. When you receive your e-ticket email you HAVE TO CONFIRM you received your e-ticket and that you understand your pickup point and pickup time, so your reservation is valid. To confirm you will just have to reply by email!
10. Tours booked online are paid in cash on the tour day, on the bus. If any tour has to be paid in advance, we will inform you about it after your booking (for example the jeep safaris).
11. In case you confirm your booking and you don’t show up on the tour we will not accept another booking from you!
12. If you have confirmed some people joining a tour and 1 or more finally do not show up on the tour then the rest will have to pay for the whole amount.
EOT License Number